Frequently Asked Questions

• Are you a licensed property manager/real estate brokerage?

  Yes. We operate under a licensed real estate broker in the state of Florida as required, and comply fully with all FL Real Estate Commission regulations.

• Do you have references?

  Yes. Our national PMI network of over 400 offices and 30,000 doors managed has thousands of references!

• Do you have electronic and automated systems set up? E.g., online portal.

  Yes. We use PMI’s industry-leading online portal for owners and tenants — offering 24/7 access to financials, maintenance updates, leasing documents, and communication.

• How often do you check in with residents and view your properties? Do you do an annual walk-through? Is the cost included in the monthly management fee?

  We conduct at least one annual property evaluation at no additional cost. Mid-year or quarterly visits can be added based on the service tier or owner request. Communication with residents is ongoing.

• Who holds the security deposits?

  Security deposits are held in a Florida-compliant, interest-bearing escrow account, as required by state law.

• What do you charge for evictions?

  We charge a flat coordination fee for eviction filings, plus court and legal costs. However, we emphasize proactive communication and strong screening to minimize the need for evictions. Also, remember, we are so confident in our screening we offer an Eviction Guarantee that covers up to $1000 of costs associated with evictions.

• Will you advertise and show a property while it is occupied, or do you insist on properties being vacant before you will start advertising them for rent?

  We begin marketing the property as soon as we receive notice to vacate, and will show it while occupied if the current tenant agrees. We coordinate respectfully and strategically to minimize vacancy.

• How long does the process for an eviction take?

  In Florida, the eviction process typically takes 3–6 weeks, depending on the situation, court scheduling, and whether the tenant contests the action. We work with experienced attorneys to ensure lawful, efficient processing.

• How long does it take for you to turn a property around between residents?

  Our average turn time is 3–7 days, depending on property condition, vetted vendor availability, approval and funding by the owner, and scope of turnover (cleaning, paint, repairs). We aim to minimize vacancy while ensuring move-in readiness.

• Do you conduct credit and criminal background checks on prospective residents?

  Yes. All applicants undergo comprehensive screening, to find the most suitable resident possible, including:

  • Credit history
  • Criminal background
  • Nationwide eviction check
  • Employment/income verification
  • Previous rental history

• What is your philosophy on renting properties? Do you try to get top dollar or prefer more of a value play?

  It will depend on your owner goals. However, we aim to optimize for long-term performance, not just top dollar. We price competitively based on current market data to reduce vacancy and attract qualified, long-term tenants, which protects your cash flow.

• Do you take photos of the property at move-in and move-out?

  Absolutely. We perform detailed photo documentation at both move-in and move-out, covering every room, appliance, and condition detail for clear recordkeeping and protection.

• Do you take photos of repairs performed?

  Yes. Our vendors are required to provide photo documentation before and after repairs, which we log in the owner portal for full transparency.

• Do you offer a resident placement guarantee?

  Yes. We offer a resident guarantee where, if a tenant we place breaks the lease within the first 6–12 months (depending on your selected plan), we will re-lease the property at no additional placement fee.

• How do you handle resident calls for repairs?

  Residents submit maintenance requests via our online portal or 24/7 maintenance line. We categorize and respond based on urgency, with real-time updates provided to both residents and owners.

• Do you establish a threshold dollar amount on repairs?

  Yes. Standard policy is that repairs under $300–$500 (depending on the owner agreement) are handled automatically to avoid delays. Any repairs above that threshold require owner approval unless it’s an emergency.

• Who do you use for repairs? Do you have a handyman or use outside vendors?

  We use a vetted network of licensed, insured vendors, including general handymen, HVAC techs, and electricians. Our vendor relationships are based on quality, response time, and pricing consistency.

• What is your philosophy on repairs and replacement?

  We believe in balancing cost-efficiency with long-term value. Minor issues are repaired quickly to avoid escalation, and we advise owners when replacement is more cost-effective than repeated fixes. Preventive maintenance always takes priority.

• How does your company treat maintenance costs?

  We treat maintenance costs as an integral part of asset preservation, not just a reactive expense. We aim to resolve issues quickly, provide transparent pricing, and prevent small issues from turning into costly problems.

• What is your turnaround time on owner communications?

  We respond to owner inquiries within one business day or less. Urgent matters receive priority response and we keep owners informed proactively via email, text, or portal updates.

• Will you check new properties during my due diligence?

  Yes. We offer complimentary property evaluations for new clients during the due diligence phase, including condition assessments and rental market insights to support informed decisions.

• Can you find out a current resident’s payment history?

  Yes, if we’re onboarding a property with an existing tenant, we request full payment history from the prior manager or owner. We also contact the resident directly to verify lease compliance and payment behavior.

• If rent is below market price, what’s your strategy to increase it?

  We implement a gradual rent optimization plan: starting with a full market analysis, notifying tenants in advance, and adjusting rent at renewal with respectful justification. We balance retention with maximizing income.

• What types of properties/neighborhoods do you specialize in?

  We focus on single-family homes, townhomes, and small multifamily properties in Jupiter, Jupiter Farms, Tequesta, Juno Beach, and Palm Beach Gardens. Our ideal clients include long-term investors, seasonal homeowners, and accidental landlords.

• How much notice do you give residents for property evaluations?

  We provide at least 24–48 hours written notice in accordance with Florida landlord-tenant law, and we coordinate evaluations respectfully to maintain strong resident relationships.

• When do your fees start billing?

  Management fees begin once a tenant takes possession and rent collection begins. We do not charge monthly management fees during vacancy.

• Can you assist in utility setup?

  Yes. While tenants are typically responsible for utilities, we can assist owners and residents with utility transfers or initial setup coordination upon request.

• Do you offer property condition reports for occupied properties?

  Yes. We provide move-in/move-out condition reports as well as interior evaluations during tenancy based on the service tier. These include detailed notes and photos.

• How frequently do you recommend property evaluations?

  At minimum, we recommend one annual interior evaluation and semi-annual exterior inspections. More frequent visits are available with premium service tiers or for absentee owners.

• Who decides the rent price?

  We provide a data-backed rent analysis and recommendation, but the final pricing decision always rests with the owner. We advise based on market trends and desired goals (max rent vs. low vacancy).

• Is applicant screening included in placement fee?

  Yes. Comprehensive tenant screening is included in the placement fee, covering credit, criminal, eviction, employment, and rental history checks.

• Are owners charged for paid advertising sites?

  LoremaaaaaaaNo. We list on major rental platforms (Zillow, Trulia, HotPads, etc.) as part of our placement service at no additional charge. Premium paid ads are available upon request.aaaaaaaaa

• How is transfer handled with current residents when purchasing properties?

  We coordinate directly with the residents to onboard leases, collect updated contact info, and provide welcome letters. We ensure lease terms are honored and security deposits are properly transferred.

• What kind of reserves per property required?

  We recommend owners maintain a minimum reserve of $300–$500 per property to cover routine repairs or emergencies not covered by rent proceeds.

• Average resident tenure?

  Industry average is 2–3 years. Our goal is to increase retention through strong service and fair treatment, which protects owner cash flow and reduces turnover costs.

• How do you screen residents?

  All applicants go through comprehensive screening, including:

  • Credit check
  • Criminal background
  • Eviction history
  • Employment/income verification (3x rent standard)
  • Rental history and landlord references

• Handling resident maintenance requests?

  Residents submit maintenance requests through our online portal or 24/7 maintenance line. We prioritize urgent requests and ensure timely vendor response, with updates provided to both resident and owner.

• Handling owner maintenance requests?

  Owners can submit requests or preferred vendors, and we will coordinate accordingly. We always verify owner approvals for non-urgent repairs above the set threshold.

• Is there a maintenance repair limit without owner approval?

  Yes. Our standard is $300–$500, depending on your agreement. Emergencies that risk further damage are handled immediately, with notification to the owner.

• Procedure for non-payment of rent?

  We follow a firm but fair collections process:

  • Rent is due on the 1st
  • Late notices sent by the 5th
  • 3-day notice to pay or vacate is posted by day 6–7 if unpaid
  • We maintain communication and offer solutions when possible before proceeding with legal action.

• What’s included in your placement fee?

  Our placement fee includes:

  • Full marketing and listing on major rental platforms
  • Professional photos
  • Tenant showings
  • Comprehensive tenant screening
  • Lease preparation and execution
  • Move-in inspection and documentation
  • Resident onboarding and welcome package

• Purpose of property setup fee?

  It ensures a clean handoff and smooth start for both owner and resident.

  The setup fee covers:

  • System onboarding and portal setup
  • Property profile creation
  • Lease and documentation audit
  • Initial inspection coordination
  • Resident contact and deposit verification (if applicable)

• Charge for unscheduled property visit?

  We typically include 1–2 inspections per year depending on your plan. Unscheduled or additional visits may incur a $50–$100 trip fee, depending on location and urgency.

• When are rents distributed to owners?

  Rents are distributed to owners via ACH direct deposit typically between the 10th and 15th of each month, once rent has cleared and any expenses are reconciled.

• Method of rental payment distribution?

  Rent is distributed via electronic ACH transfer directly to your designated bank account. Statements are available via your owner portal.

• Rental insurance required for residents?

  Yes. We require all residents to carry renters insurance, with a minimum liability coverage of $100,000. Proof must be provided at move-in and monitored throughout the lease.

• Move-out charges include all repairs/damages?

  Yes. At move-out, we conduct a detailed inspection comparing original move-in documentation. Any tenant-caused damage beyond normal wear and tear is charged to the tenant per lease terms, and documented for clarity.

• Does your company offer an online portal?

  Yes. We offer a 24/7 online portal for both owners and residents. Owners can view statements, maintenance updates, lease documents, and property performance. Residents can pay rent, request maintenance, and communicate easily.

• Recommend negotiating new lease for month-to-month tenants?

  Yes. Month-to-month leases can increase risk and limit owner control. We recommend negotiating a new fixed-term lease whenever possible to provide income stability and protect the investment.

• Owner cost for onboarding properties with residents in place?

  A one-time setup fee is charged for properties with existing residents to cover lease audit, portal setup, deposit verification, tenant onboarding, and inspection coordination. This fee is disclosed in advance.

• Charge to renew resident lease?

  Yes. We charge a lease renewal fee to cover market rent analysis, negotiation, and updated lease documentation. This service helps reduce turnover and maintain tenant satisfaction.